You’ve rolled out a conversational user interface powered by Amazon Lex, with an objective of enhancing the consumer experience for the clients. Now you wish to monitor how good it is working. Are your visitors finding it helpful? Just just exactly How will they be deploying it? Do they want it adequate to keep coming back? How will you evaluate their interactions to add more functionality? With no view that is clear your bot’s user interactions, concerns like these may be hard to respond to. The current release of conversation logs for Amazon Lex makes it easy to have near-real-time presence into exactly just how your Lex bots are doing, predicated on real bot interactions. With discussion logs, all bot interactions may be kept in Amazon CloudWatch Logs log groups. You need to use this conversation information to monitor your bot and gain actionable insights for boosting your bot to boost an individual experience for the clients.
In a previous article, we demonstrated how exactly to allow discussion logs and employ CloudWatch Logs Insights to assess your bot interactions. This post goes one action further by showing you the way to incorporate having an Amazon QuickSight dashboard to get business insights. Amazon QuickSight enables you to effortlessly create and publish dashboards that are interactive. You are able to pick from a library that is extensive of, maps, and tables, and include interactive features such as for example drill-downs and filters.
In this business cleverness dashboard solution, you’ll make use of an Amazon Kinesis information Firehose to constantly stream discussion log information from Amazon CloudWatch Logs to A amazon s3 bucket. Continue Reading